Returns: We always strive for perfection and complete customer satisfaction. As all items are handcrafted, not machine mass produced, no two items will ever be the same. 

 To contact us about returns please call us at 775-882-8500 or email us at info@hardwareforgentlemen.com.

 Our return policy lasts 7 days. If 7 days have passed since your purchase, unfortunately we can not offer you a refund or exchange.

 Custom items are a case-by-case basis returns or exchanges. Items containing words, initials, any lettering, custom brands, figures ect are NOT able to be returned or exchanged whatsoever. However, these items may be adjusted if possible, at the expense of the customer.

 To be eligible for a return, your item/items must be unused and in the same condition that you received it/them in. They must also be in the original packaging.

 Additional non-returnable items include but are not limited to:

Worn belt straps

Customized pieces

Gift cards

Artwork

To complete your return, we require receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any items not in its original condition, is damaged, missing parts for reasons not due to our error

Any item that is returned more then 7 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of time (per card holder agreement)

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hardwareforgentlemen.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, call us at 775-882-8500, send us an email at info@hardwareforgentlemen.com and after you make contact with us, send your item to: 9475 Double R Blvd. Suite 3 Reno Nevada US 89521.


Shipping
To return your product, you should mail your product to: 9475 Double R Blvd. Suite 3 Reno Nevada US 89521

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, timing may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.